Job Analysis For Application Of Online Chat-Myassignmenthelp.Com

Question: Discuss About The Job Analysis For Application Of Online Chat? Answer: Introduction Automation and technology are related to each other, which improves the quality of life and business performance. Mechanization and automation in the business reduce the workforce besides that it also reduces the working capacity of the human being (Frank et al. 2016). One of the examples of automation in business is the rise of chat bots that communicates with the clients in a business. This study deals with the effect of automation and mechanization on the business as well as human resource management. Discussion of how the field of HR is evolving Rapid use of technology reduces the work pressure of human being that also discards the necessity of the human being in the workplace (Morris et al. 2017). As for example use of chat, bots are a big approach to automation that decreases the workload as well as the responsibility of an HR. On the other hand, the emergence of artificial intelligence reduces the workforce of an HR as they complete their task through the technology. Changes occur in the HR technology that leads the HR to focus on the various fields in a business apart from the recruitment. Maintenance of the employee insurance is another part of HRM in the recent years. However, based on the market demand the role and skills of the HR are changing over the time to meet the business objectives. Challenges for the HR management that use robots in the organization Huge automation decreases the workforce of the human being as a result technology takes place of the human being in job sectors (Spinks et al. 2017). As a result, it becomes difficult for the HR to recruit people in an organization. There are fewer requirements for the full-time employment in an organization due to the rapid emergence of the automation and mechanization in the business sectors. As a result, people lose their interest to do work. Hence, such situation is difficult for an HR to manage the employees and to reduce the employee turnover. Use chat bots marketing the HR less functional as they have no need to communicate with their clients, which is done by such chat bots technology. Apart from this such automatic technology solves the query of the human being through communication, which is the main responsibility of HR. As a result is a big challenge for the HR to manage their responsibilities and existence in their professional career and Evaluation of the use of diaries Use of diaries is important for the employees those are attending calls in the banks call center (Pak et al. 2017). However, the job profile includes expertise that has good knowledge in handling the call and solving the issues of customers and clients. The applicant should have good communication and writing skill as they have to make a note in a diary according to the requirement of the clients, as well as they, have to put the customer's details in their diary. Applicant should be flexible and extrovert in nature as they have to communicate with the clients and o provide them assurance to solve their issue. Maintenance of diary will help this employee to make a tracker about their work and the customers details, which keeps a transparency in their work. Use of machine in job design Manual handing that means the use of diary in a call center may create the error in the work while the use of technology and automation process will make the work fast and error free (Wajcman 2017). As for example, an employee often fail to communicate with the clients and to solve their query in a call center, on the other hand, use of chat robots makes this process easier. Chat robot is a computer program that communicates with clients and resolves their queries through automation process. In order to make an effective communication and reduces the error in the work machine should be used in the call center instead of manual handling. Therefore, it also reduces the work pressure of the employee and makes the work faster as manual handling is a time-consuming process. Job description of a manager who uses the chat bots and humans for customer dealing The manager should have the good technical skill to utilize the effectiveness of the chat bots to communicate with the customers (Kaushik et al. 2017). Therefore, this manager should have good communication power to motivate the employees in their work to improve their performance. On the other hand, conversational skill and good writing are skill required to use the chat bots for dealing with clients. Conclusion Use chat bots in an organization allow the organization to build automatic communication with the clients. Chat bots is a computer program that communicates with the human being in business context. Hence, this type of automation in business reduces the workforce of the employees and employees require good technical skill to use the chat botst. References Frank, M.R., Sun, L., Cebrian, M., Youn, H. and Rahwan, I., 2017. Small cities face greater impact from automation.arXiv preprint arXiv:1705.05875. Kaushik, A.K., Goyal, A., Rohilla, P.K. and Acharya, V., 2017. accounting Impact on Indian Steel Industry.International Journal of Theoretical and Applied Mechanics,12(1), pp.13-20. Morris, K.C., Schlenoff, C. and Srinivasan, V., 2017. Guest Editorial A Remarkable Resurgence of Artificial Intelligence and Its Impact on Automation and Autonomy.IEEE Transactions on Automation Science and Engineering,14(2), pp.407-409. Pak, R., Rovira, E., McLaughlin, A.C. and Baldwin, N., 2017. Does the domain of technology impact user trust? Investigating trust in automation across different consumer-oriented domains in young adults, military, and older adults.Theoretical Issues in economics Science,18(3), pp.199-220. Spinks, J., Jackson, J., Kirkpatrick, C.M. and Wheeler, A.J., 2017. Disruptive innovation in community pharmacyImpact of automation on the pharmacist workforce.Research in Social and Administrative Pharmacy,13(2), pp.394-397. Wajcman, J., 2017. Automation: is it really different this time?.The British Journal of management,68(1), pp.119-127.