The Role of Formal and Informal Groups Free Essays

The Role of Formal and Informal Groups Within the University of Phoenix Online By: Stephen Ruiz MGT 340 – Organization Theory and Behavior December 2011/January 2012 – Online Mondays Professor Robert Schlagheck, MS January 20, 2012 Formal and informal groups play a significant role within The University of Phoenix Online (UOP). A formal group would be â€Å"one defined by the organizations structure, with designated work assignments establishing tasks† (Robbins, 2011, p. 276). We will write a custom essay sample on The Role of Formal and Informal Groups or any similar topic only for you Order Now A typical organizational chart would be an example of a formal group, where places and roles within a hierarchical organization are clearly defined. An informal group would be â€Å"neither formally structured nor organizationally determined† (Robbins, 2011, p. 276). Informal groups often â€Å"develop around social or project groups† (Schatz, 2012). An example of an informal group could be a few employees who chose to take a walk during their break time each morning. UOP has several formal groups. First, there is a leadership team that is comprised of a Vice President, Senior Directors, Associate Directors and Managers. Their roles are defined and collectively they are in charge of measuring and maximizing productivity and defining organizational objectives. Lately this group has been focusing on employee satisfaction after it was revealed, through employee surveys, that there was a growing dissatisfaction among employees. Things like inflexible work schedules and inconsistent communication from the leadership team were to blame. To improve this situation I would do many of the things this group is doing now but in a more aggressive manner. In addressing the inflexible work schedules, employees are now able to flex time more easily. I would implement alternative work schedules, more specifically, 4-10 work weeks. Regarding the inconsistent communication, we now have all division teleconferences to make the communication more uniform. Again, this strategy has been too infrequent and reactive instead of proactive. I would hold implement more frequent communication opportunities. Perhaps a weekly all finance or all enrollment communication. Next there are work teams. These are formal groups with a manager and ten employees. These team are formed based on the geographical regions that they service. The manager is responsible for motivating and providing support to the team members. The team members or advisors are responsible for assisting students. In my case, processing financial aid files, and providing customer service to students, while maintaining acceptable retention and accounts receivable levels. An improvement I would implement would be similar to the Fiedler model discussed in the text. In the past year, I have had 5 different managers. I would try to establish manager-team that have styles that compliment each other. There are a plethora of informal groups at UOP. These groups are encouraged at UOP. There are reading groups, walking groups, and even a ping pong group to name a few. Personally, I am a member of a small lunch group and a larger social group. The lunch group is made up of 3 others. We all are in the same position and have common interests such as movies and sports. I would refer to these employees as friends. The larger social group is less defined but is a network of past and present team members and we share information, â€Å"the grapevine†. I would refer to these members as acquaintances. In the end, formal and informal groups can be both positive and negative. The structure and defined roles and objectives are positive. Personal conflict and gossip would be examples of negative attributes of groups References Robbins, S. P. Judge, T. A. (2011). Organizational Behavior. Upper Saddle River: Pearson Educational, Inc. Schatz, T. (2012). Basic Types of Organizational Structure: Formal and Informal. Retrieved from http://smallbusiness. chron. com/basic-types-organizational-structure-formal-informal-982. html How to cite The Role of Formal and Informal Groups, Papers

Job Analysis For Application Of Online Chat-Myassignmenthelp.Com

Question: Discuss About The Job Analysis For Application Of Online Chat? Answer: Introduction Automation and technology are related to each other, which improves the quality of life and business performance. Mechanization and automation in the business reduce the workforce besides that it also reduces the working capacity of the human being (Frank et al. 2016). One of the examples of automation in business is the rise of chat bots that communicates with the clients in a business. This study deals with the effect of automation and mechanization on the business as well as human resource management. Discussion of how the field of HR is evolving Rapid use of technology reduces the work pressure of human being that also discards the necessity of the human being in the workplace (Morris et al. 2017). As for example use of chat, bots are a big approach to automation that decreases the workload as well as the responsibility of an HR. On the other hand, the emergence of artificial intelligence reduces the workforce of an HR as they complete their task through the technology. Changes occur in the HR technology that leads the HR to focus on the various fields in a business apart from the recruitment. Maintenance of the employee insurance is another part of HRM in the recent years. However, based on the market demand the role and skills of the HR are changing over the time to meet the business objectives. Challenges for the HR management that use robots in the organization Huge automation decreases the workforce of the human being as a result technology takes place of the human being in job sectors (Spinks et al. 2017). As a result, it becomes difficult for the HR to recruit people in an organization. There are fewer requirements for the full-time employment in an organization due to the rapid emergence of the automation and mechanization in the business sectors. As a result, people lose their interest to do work. Hence, such situation is difficult for an HR to manage the employees and to reduce the employee turnover. Use chat bots marketing the HR less functional as they have no need to communicate with their clients, which is done by such chat bots technology. Apart from this such automatic technology solves the query of the human being through communication, which is the main responsibility of HR. As a result is a big challenge for the HR to manage their responsibilities and existence in their professional career and Evaluation of the use of diaries Use of diaries is important for the employees those are attending calls in the banks call center (Pak et al. 2017). However, the job profile includes expertise that has good knowledge in handling the call and solving the issues of customers and clients. The applicant should have good communication and writing skill as they have to make a note in a diary according to the requirement of the clients, as well as they, have to put the customer's details in their diary. Applicant should be flexible and extrovert in nature as they have to communicate with the clients and o provide them assurance to solve their issue. Maintenance of diary will help this employee to make a tracker about their work and the customers details, which keeps a transparency in their work. Use of machine in job design Manual handing that means the use of diary in a call center may create the error in the work while the use of technology and automation process will make the work fast and error free (Wajcman 2017). As for example, an employee often fail to communicate with the clients and to solve their query in a call center, on the other hand, use of chat robots makes this process easier. Chat robot is a computer program that communicates with clients and resolves their queries through automation process. In order to make an effective communication and reduces the error in the work machine should be used in the call center instead of manual handling. Therefore, it also reduces the work pressure of the employee and makes the work faster as manual handling is a time-consuming process. Job description of a manager who uses the chat bots and humans for customer dealing The manager should have the good technical skill to utilize the effectiveness of the chat bots to communicate with the customers (Kaushik et al. 2017). Therefore, this manager should have good communication power to motivate the employees in their work to improve their performance. On the other hand, conversational skill and good writing are skill required to use the chat bots for dealing with clients. Conclusion Use chat bots in an organization allow the organization to build automatic communication with the clients. Chat bots is a computer program that communicates with the human being in business context. Hence, this type of automation in business reduces the workforce of the employees and employees require good technical skill to use the chat botst. References Frank, M.R., Sun, L., Cebrian, M., Youn, H. and Rahwan, I., 2017. Small cities face greater impact from automation.arXiv preprint arXiv:1705.05875. Kaushik, A.K., Goyal, A., Rohilla, P.K. and Acharya, V., 2017. accounting Impact on Indian Steel Industry.International Journal of Theoretical and Applied Mechanics,12(1), pp.13-20. Morris, K.C., Schlenoff, C. and Srinivasan, V., 2017. Guest Editorial A Remarkable Resurgence of Artificial Intelligence and Its Impact on Automation and Autonomy.IEEE Transactions on Automation Science and Engineering,14(2), pp.407-409. Pak, R., Rovira, E., McLaughlin, A.C. and Baldwin, N., 2017. Does the domain of technology impact user trust? Investigating trust in automation across different consumer-oriented domains in young adults, military, and older adults.Theoretical Issues in economics Science,18(3), pp.199-220. Spinks, J., Jackson, J., Kirkpatrick, C.M. and Wheeler, A.J., 2017. Disruptive innovation in community pharmacyImpact of automation on the pharmacist workforce.Research in Social and Administrative Pharmacy,13(2), pp.394-397. Wajcman, J., 2017. Automation: is it really different this time?.The British Journal of management,68(1), pp.119-127.

Marathon Running free essay sample

These were a few of the signs I saw as I competed in the Top Of Utah marathon two weeks ago. â€Å"How much further do I have to go? †Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ Will I still have toenails when I finish? † †¦Ã¢â‚¬ ¦Ã¢â‚¬ How old was that lady that just passed me? † These were the thoughts that ran through my head that morning. It might be hard to convince people hoping to loose a few pounds or get in shape to run a few miles, but very few are willing to entertain the thought of running 26 miles and competing in a marathon. Running is both a simple and complex sport. Runners come in all shapes and sizes. I have seen 300-pound men and women at the start of a race and in contrast the chiseled muscles of the elite runners. The reasons for running are as various as the runners themselves. Some run for weight lose, mental or physical health, competition, and charity. We will write a custom essay sample on Marathon Running or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page There are many physical health benefits for running; â€Å"Human bodies burn about 2,000-2,500 calories a day in normal activities. Running 5 miles a day can burn an additional 500 calories. † If this same formula holds true, a person completing a marathon will have burnt close to 2,600 calories. However, how fast a person doesn’t correspond with how much weight they may loose while running. â€Å"For example, a 220-pound person running an eight-minute mile burns 150 calories, while a 120-pound person running at the same pace burns only 82. Every person’s body requires an excess of 3,500 calories in order to gain a pound or a deficit of 3,500 calories in order to lose a pound. Thus, 180-pound person who runs 5 miles each day will lose about 5 pounds a month. However, as his or her weight goes down, he or she will burn fewer calories per mile† according to a study conducted at Vanderbilt University. According to Runner’s World editor Hal Higgdon. â€Å"Running can also have many psychological benefits. Most significantly runners typically report being happier and feeling less stressed than their counterparts who do not run or exercise regularly. Running actually has the ability to alter an individuals moods because hormones called endorphins are released while running. These hormones create a sense of euphoria often referred to as a runner’s high and can result in an improvement in the runner’s mood. † With these endorphins being released into the runner’s body, running can be very addictive. A man or woman can feel like they’ve been turned into Michael Jordan and anything, even running 26 miles, is possible. Running a marathon and the distances to train are also almost spiritual. When I run I am able to solve my companies, personal, families, and the whole worlds problems. I have come up with some of the most life altering and affirming choices in the sunrise of an 8-mile run. Running is also a great stress reliever while running I am able to focus on the road and the miles as they build. I am able to forget about the office, family, or other concerns. There are 26. reasons why a marathon is hard. To put this distance in perspective if you were to drive your car at 60 mph it would take a half an hour to drive that distance. But while running the marathon there is no downtime. You’re the machine, says physical therapist Jim Wharton of New York-based Wharton Performance, which trains world-class athletes. The debate about the difficulty of the marathon, doesn t center just on the physical aspects. Motivation, confidence and mental toughness are necessary, says Stephen Russo, director of sports psychology at the University of Pittsburgh Medical Center Health System. Running is painful; it’s tedious, and exhausting. After a few miles our bodies scream for us to stop and rest. When the body screams stop that is when the mind takes over and you keep running. Through my experiences in running and race competitions I can say a marathon is not something that can be described it is something must be experienced. In a marathon the participant will be competing against hundreds and in larger races thousands of other hopefuls. In many marathons time restrictions are placed on which the marathon will end. -8 hours after the marathon has began, barricades will be removed and the race rout will be dismantled. If a runner is unable to finish in the allotted time the race officials may take them to the finish line and will not allowed to finish. However during those 6-8 hours a runner can run, jog, or walk any distance they want. When Khalid Khannouchi won the London Marathon last year, he didnt do any walking: He set a world record of 2 hours, 5 minutes and 38 seconds. For elite athletes like Khannouchi distance running is a way of life. Marathoners seem either to be training or getting ready for the next workout. You wake up every morning and you know what you have to do. You have long mileage to accumulate. Sometimes youre already tired from your last two or three workouts. You still have to wake up, have the motivation and go outside and do the training. † Khannouchi said. For me running is not simply about the weight loss or the constant inquires of family, friends, and co-workers who ask, â€Å"How many mile(s) did you run today? † When I run I am only accountable to my trusty stopwatch and myself. The marathon is my Everest. I will be back. Standing there with hundreds of other runners in tank tops and short on a cold fall morning, waiting for the starter pistol. I dont run for the medal or the crowd I run for me. I run despite the 9 times out of 10 it will hurt, but I keep going. I run for that one time that it doesn’t and I am able to finish my run and look down at my stop watch and be excited about a new personal best time, if only a few seconds. I run because I know it will hurt but I keep going and I won’t give into the pain. I am an athlete. I am runner.

Dr. Kings Quotes essays

Dr. Kings Quotes essays Hatred paralyzes life; love releases it. Hatred confuses life; love harmonizes it. Hatred darkens life; love illumines it. Love is the only force capable of transforming an enemy into friend- Martin Luther King Jr. "Our lives begin to end the day we become silent about things that matter." "I have a dream that one day ... the sons of former slave owners will be able to sit down together at the table of brotherhood." "I have a dream, that my four little children will one day live in a nation where they will not be judged by the color of their skin but by the content of their character. I have a dream today!" Darkness cannot drive out darkness; only light can do that. Hate cannot drive out hate; only love can do that. It may be true that the law cannot make a man love me. But it can keep him from lynching me, and I think that's pretty important. A man who won't die for something is not fit to live. ...

Employee Testing Essay Example | Topics and Well Written Essays - 1250 words

Employee Testing - Essay Example The inclination headed for much greater candidate groups has also added to a rising confidence on data-driven ability administration practices that reorganize the hiring procedure. According to studies done by the American Management Association (AMA), pre-employment testing has been increasing progressively in the previous fifteen year2. There are different types of tests used by employers. They include intelligence tests, personality tests, integrity test, and job knowledge tests and also work illustrations. Job knowledge tests normally use numerous choice questions to appraise practical or professional capability and knowledge essential for exact jobs.  These tests are done by hiring managers. These tests are usually peer-to-peer and replicate actual business responsibilities that applicants have to complete, in case they are picked for the task. The questions are business and job related which candidates require to submit their replies for so as to demonstrate their capabilities3. There are also personality tests used by employers. Personality tests usually quantify qualities related to behavior at the work environment, social relations, and fulfillment with diverse characteristics of work.   Personality tests are mostly used to evaluate whether persons have the potential to be prosperous in jobs where performance needs a boundless deal of social contact or ability to work in a team .Intellectual ability tests are questions that evaluate one’s pace of learning, reading, comprehending and the general mental capability. Intellectual ability tests measure an individual’s ability to unravel job-related difficulties by giving information about their intellectual capacities such as mathematical reasoning and perceptual abilities4. Situational verdict tests are frequently used as employee-selection and employee-screening

Salt lake city Airport should not set the indoor smoking area Essay

Salt lake city Airport should not set the indoor smoking area - Essay Example It is even more ironic to note that the tobacco industry is poised to help the airport management setup more indoor smoking areas through an array of architecture and deigning affiliated fronts, maintained and funded by it (ANRF 2). This is indeed a cause of immense concerns for the common citizens, as well as for the parents and their children. The maintenance and permission of indoor smoking areas in a way encourages the unhealthy addiction of smoking. Therefore, not only the indoor smoking areas should be dismantled and discouraged in a public place like Salt Lake City Airport, but parents and concerned citizens should also submit petitions to the airport management, so as to dissuade them from setting the indoor smoking areas. Many experts tend to put forward the assertion that though smoking is a bad habit, adult smokers should be allowed to continue with such habit if they feel like or are convinced about doing so. Well, that may sound very democratic, but then one may say that people should be allowed to harm themselves if they are convinced about doing so. The fact is that smoking is a known and verified cause of an array of diseases and therefore it should be assertively discouraged at public places, and more so at places like airports (Grinberg 1). Smoking is something that is not only hazardous for the smokers using the indoor smoking areas, but it is also definitely harmful for the people moving around those areas. Indoor smoking areas are really as bad as the non-smoking areas at the restaurants, because no matter whatever precautions are taken or what ventilation devices are installed in an indoor smoking area, some secondhand smoke is bound to seep into the non-smoking areas at the airports (Gr inberg 1). Moreover, indoor smoking areas set at the Salt Lake City Airport send a message to the smokers that smoking is a permissible thing and it is all

Discussion of How to tame a wild Tongue by Gloria Anzaldua and Mother Essay

Discussion of How to tame a wild Tongue by Gloria Anzaldua and Mother Tongue by Amy Tan - Essay Example The theme behind â€Å"the mother tongue† is universal and significant since it is not merely on the subject of the native language but furthermore about the association with the social and ethnic background, with parents and legacy. It concerns the issue of parting with one’s homeland and living in a foreign country but still sticking to one’s own heritage. † As Natalie M. Rosinky states â€Å" there is also a gentle humor and appreciation in the essay, as Tan shows the misunderstanding immigrants experience because of cultural differences and their limited English† It is about changing, but keeping, at the same time. The essay is about striving and confronting unsympathetic surroundings. It talks in relation to the generation gap and being embarrassed, at a certain time, of one’s parents, since they do not seem to be adequate for one’s image and position. Once Amy starts writing she becomes conscious of how vital and significant was t he fact that she could use different types of English language, and thus begins to recognize the value of her mother customs and inheritance for its actual ability and potential. Considering this she begins writing with reference to her mother: â€Å"I wanted to capture what language ability tests can never reveal: her intent, her passion, the rhythms of her speech, and the nature of her thoughts†. As Amy fully becomes conscious of the affluence her mother had really provided her, she chooses her own mother as her foremost reader and evaluator.... In her essay she clearly addresses the precincts and boundaries of her mother’s English, and its drawbacks and benefits. She begins with being embarrassed of the English her mother speaks which was affected by the Chinese. She considers it as â€Å"fractured†, â€Å"broken† or had referred it to as â€Å"limited English†. Nevertheless, the language she was embarrassed about starts revealing its appeal and charm and hence Amy starts to look at her mother’s â€Å"fractured† English with an entirely different viewpoint. She starts to have a feeling that at the back her mother’s flawed English lives a magnificent phrase of exquisiteness, a splendor she marveled at. The theme behind â€Å"the mother tongue† is very universal and significant since it is not merely on the subject of the native language but furthermore about the association with the social and ethnic background, with parents and legacy. It concerns the issue of parting with one’s home land and living in a foreign country but still sticking to one’s own heritage. † As Natalie M. Rosinky states â€Å" there is also a gentle humor and appreciation in the essay, as Tan shows the misunderstanding immigrants experience because of culture differences and their limited English† It is about changing, but keeping, at the same time. The essay is about striving and confronting unsympathetic surroundings. Moreover it talks in relation to the generation gap and being embarrassed, at a certain time, of one’s parents, since they do not seem to be adequate for one’s image and position. Once Amy starts writing she becomes conscious of how vital and significant was the fact that she could use different types of English language, and thus begins to recognize the value of her mother customs and inheritance for its